Substitution/Return Policy

Fresh Flowers

At West New York Florist we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt.

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

West New York Florist
4.8
5922 Bergenline Ave.
West New York, NJ 07093
Leave a Review
Emprende Live NowEmprende Live Now
6 days ago
Excellent service, very beautiful floral arrangements, totally recommended!!
Victoria Yu-EngVictoria Yu-Eng
one week ago
Thank you for the beautiful flowers. The flowers are of good quality, fresh with vivid colors. It’s Exactly as shown in pictures! Also want to thank Pat for walking me through the web site and help me with the choice of the style, flowers etc. The delivery was on time!
Patty VoskPatty Vosk
3 weeks ago
I was surprised to see that the flowers were delivered to my daughter the same day. The flowers are absolutely beautiful. Nothing like fabulous customer service. Highly recommend West New York florist,
Valerie MacleodValerie Macleod
3 weeks ago
Please thank Patti I called from Orlando’s to sent flowers to someone in your area She was so good and help me pick the perfect one I have already received a thank you and they said the flowers were Stunning Thank you, Patti🤗
Aaron Turner-JohnsAaron Turner-Johns
4 weeks ago
Very good service, really helpful when ordering from England, they have a great selection and rapid delivery! Highly recommended, thank you !
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